Who does an insurance adjuster adjust claims on behalf of?

An insurance adjuster primarily works on behalf of the insurer to evaluate, investigate, and process claims. The role of the adjuster is to assess the damage or loss presented in a claim made by the insured and to determine the validity of the claim according to the terms of the insurance policy. This involves gathering relevant information, including statements, evidence, and documentation, to establish whether the insurer is liable to pay the claim and, if so, how much.

The adjuster's ultimate responsibility is to protect the financial interests of the insurance company while ensuring that claims are settled fairly and promptly according to industry standards and regulations. This role is essential in achieving a balance between fulfilling the insurer's obligations and preventing fraudulent claims.